FAQ
Customer Service Hours Monday - Friday 9 am - 5 pm est. You can text us at 616-245-5526 or email [email protected]
How do I create an account?
We recommend first time customers to set up their account. You can also check out as a guest.
Setting up an account is quick and easy and upon completion you will receive an email confirmation of set up. When setting up your account your are also automatically enrolled in our Loyalty Program.
Please note we do not share your information with anyone.
Watch this quick video for how to set up an account.
How do I use the PGM Loyalty Rewards Program
Watch this quick video explaining our how to use the PGM Loyalty Rewards Program
How do I redeem my Customer Reward points?
Follow this link to our rewards page to learn how to redeem your points.
Watch this quick video explaining our Customer Rewards Program
How do I search for an item?
Click on the search box - top/middle of home page:
You may search for products in a variety of ways. Categories and sub-categories in the navigation box to the top-left organize all products. You may search by brand name, description, item ID number (from catalog)in the search box. Simply type your search criteria and click "Search." If you find an item that's listed in the catalog but not on the web site, most likely it is out of stock, especially seasonal items will drop off the site once stock is depleted. PLEASE NOTE EUROPEAN PRODUCTS USE DIFFERENT DATE CODING - DAY/MONTH/YEAR.
How do I place an order?
- Established customers simply login with email address and password and begin shopping. New customers need to create an account. See above for instructions to do create an account with us.
- After you login you can begin placing items in your cart right away.
- Add items to your shopping cart by clicking the "Add To Cart" button
- To check out, click the shopping cart icon in the upper right hand corner of the screen
- Choose the "Check Out" button in the lower right hand corner of the screen
- Enter your "Zip Code" to see your shipping rate
- Click the "Proceed to Checkout" button on the right hand side of the screen
- Choose a "Shipping Method"
- Choose a "Payment Method" - enter credit card details
- Review your order
- Leave any special instructions for your order in the 'Comments Box"
- Choose to be added to our "Newsletter"
- Click the "Buy" button
Order confirmations are sent to the email you used to create an account after you complete and submit your order.
Tracking info is emailed to the address you used to create an account with when your package(s) is processed.
I have all my item numbers, is there a faster way to order?
Click on the search bar to enter items by their catalog number. When the item pops up, simply click add to cart (change quantity if more than one desired). After adding to cart - enter next part number in the search box.
How and where do I specify the quantity of each item I've added to my basket?
Quantity default number is one right next to the add to cart button. You can increase or decrease with the "+" or "-". If an item is out of stock a blue box will appear towards the top of the page notifying you of this.
How do I calculate shipping cost.
Select the items you wish to purchase and then go to the check out. Once at check out enter your zip code in the appropriate box and click on the view box for shipping options and costs. Various shipping options and costs will be listed. UPS Home delivery is usually the most cost effective and timely method of shipment. PLEASE review the options and choose what works best for you. If you do not see UPS as an option that means you may have entered an incorrect zip code.
How do I receive your catalog via mail?
You can order a catalog with your order. You will see them on various pages and just add to cart. Or use the contact form under Customer Service at the bottom of the web page to request a catalog.
Is there an easy way to find items by brand?
Use the search bar and type in the brand.
How long will items stay in my cart?
Items will be held in your cart for 2 weeks. This assumes you created a user profile.
How do I make changes to my billing information?
Login in using your email address and password. You can manage your account information by clicking the My Account button at the top of the page. All information can be edited and saved.
How do I track my package once it has shipped.
The tracking number is emailed to you when the package is processed. Keep in mind that information is not updated until later in the evening. We ship via UPS or USPS. Orders are normally shipped same day next day in most cases. Should your order appear to be over due for delivery please call us at 800-826-6841 and we will track the order for you. You can also email us at [email protected] and we reply within 1 business day. Please note that orders placed late in the week may be held until the following Monday to be shipped due to perishable items on the order.
How are returns handled?
Returns on foodstuffs not allowed. Returns for non food (IE T-shirt) can be made with prior authorization. Always let us know if there is a problem with an item.
What are your Site Requirements?
All browsers for desktop, tablet, and mobile devices are adequate for browsing the Peters Gourmet Market site.
Where do I add special notes (IE: Cheese cutting instructions, delivery instructions, gift card messages, etc.)?
Special Instructions may be added to your order at the final check out screen in the "Comments Box".
Can I send gifts?
We can ship gift purchases anywhere in the U.S. Simply select items and add them to your cart, proceed to checkout and fill out all necessary information. Please verify that recipient shipping info is entered correctly. You may add a card message to the Order Comments field in your Shopping Basket. Gift orders do not include wrapping.
Will I be charged sales tax?
6% sales tax will be added to non-food items shipped to locations in Michigan.
Can I order gift cards?
Yes you can now purchase and send gift cards to anyone with an email address. Click on the Gift Cards in the footer (bottom) of every page. They can be used on line and in store.
What are my payment options?
Phone, fax, and online orders may be paid with your Visa, MasterCard, Discover or American Express. In addition to bank cards, mailed orders may be paid by personal checks or money orders. There is no guarantee that the merchandise you have selected will be available by the time your order arrives to us. In this event, we will contact you for substitutions or hold a credit on your account to be applied to subsequent orders.
How do I go about canceling or updating an order?
Please contact us immediately by phone at 1-800-826-6841 or by TEXT at 616-246-5526. Have your order confirmation number ready, this would have been emailed to you after you placed your order.
What is My Tickets?
You can submit a question via My Tickets when experiencing technical or functional problems when navigating our web site. We will answer your Ticket as soon as possible, usually within one business day.
What is My Wishlist?
You can place items you would like at a later date or to save as a reminder for future ordering. You can also share your wish list with someone else as a potential gift selection they would send to you.
What are you business hours at your Retail Store?
Our Retail Location Business Hours Are: Mon - Sat 10:00 am - 7:00 pm.
How do I get to your retail store?
Our retail store is located at 4499 Ivanrest Grandville Street MI 49418. The store is in a strip mall on the west side of Ivanrest just south of Rivertown Parkway and Walgreens (across from Aldi).
Do you ship to Canada?
We are sorry but we do not ship to Canada. If you have a US physical address that you would like us to ship to we can offer service via phone orders only as this site will not accept a Canadian address.
I see an old date on a product image. Do you sell dated products?
Images taken of products sometimes will have a date code printed on the product. These product images are for illustrator purposes only and do not represent best by or produced on dates of the actual products shipped to you. We do offer clearance pricing on close dated and dated products to be sold as is on our Clearance Page found here.