How will my order ship?
Peters Gourmet Market parcels are shipped FedEx Ground Home Delivery and USPS Priorty Mail. Locations in AK, HI, PR and Post Office boxes will be shipped Priority Mail, please choose that option when checking out. USPS book rates apply. Additional charges levied will be passed on to customer. We do reserve the right to change the shipping method for reasons of speed of delivery or cost.
When will my order ship?
Typically, your order will be shipped within 1-2 business days. Factors that may affect this timing are:
1. Product protection - We may hold your order until the following Monday to prevent perishable product from remaining in route over a weekend.
2. Christmas Season (Mid October - December) - Though we make as many preparations as possible during the season, your order may take a day or two longer to arrive during this time of year.
3. Product Availability - If more than 20% of your order is out of stock, we may choose to hold the order until the required products arrive. If your order will be held for more than 7 days, we will contact you for possible substitutions.
How do I go about canceling or updating an order?
Please contact the Customer Service Department by phone at 1-800-826-6841. Have your Internet confirmation number ready.
How are my shipping costs calculated?
ORDERS PLACED ON THE WEB SITE ARE CHARGED ACCORDING TO THE CHART BELOW AND IS A FUNCTION OF THE WEIGHT.
Orders placed by phone or mail will have freight calculated by an internal dollar value chart of the order.
Shipping is a function of weight and distance. The web store calculates shipping by the weight of the order. As items are added to the cart, shipping weight increases and the shipping cost will change. Please see the chart below for shipping costs by weight of order.
* Locations in AK, HI, PR and Post Office boxes usually are shipped Priority Mail. Due to the shipping variables for these locations, Customers in AK, HI, & PR must manually place their orders (not on the webstie). Orders can be emailed, faxed, or called in. We will advise you of the actual shipping cost of your order once it has been entered and picked.
We now have Next Day and 2nd Day Air options on our site and the price shown will be what you are charged. If you want to use FedEx Air shipping services please choose that option when checking out.