Customer Service Hours Monday - Friday 9 am - 5 pm est. You can text us at 616-245-5526 or email [email protected]
Please note: We ship with Fedex Home Delivery, Express, and USPS. With ongoing challenges relating to staffing, there are situations where transit times are longer than normal. We apologize for this. The carriers are continuing to do their best to resolve any delays.
How do I create an account?
We recommend first time customers to set up their account as guest checkout is not an option.
Setting up an account is quick and easy and upon completion you will receive an email confirmation of set up.
Please note we do not share your information with anyone.
Watch this quick video for how to set up an account
How do I search for an item?
Click on the eye glass icon (search) under our logo on left side of the home page:
You may search for products in a variety of ways. Categories and sub-categories in the navigation box to the top-left organize all products. You may search by brand name, description, item ID number (from catalog)in the search box. Simply type your search criteria and click "Search." If you find an item that's listed in the catalog but not on the web site, most likely it is out of stock, especially seasonal items will drop off the site once stock is depleted.
How do I place an order?
- Established customers simply login with email address and password and begin shopping. New customers need to create an account. See above for instructions to do create an account with us.
- After you login you can begin placing items in your cart right away.
- Add items to your shopping cart by clicking the "Add To Cart" button
- To check out, click the shopping cart icon in the upper right hand corner of the screen
- Choose the "Check Out" button in the lower right hand corner of the screen
- Enter your "Zip Code" to see your shipping rate
- Click the "Proceed to Checkout" button on the right hand side of the screen
- Choose a "Shipping Method"
- Choose a "Payment Method" - enter credit card details
- Review your order
- Leave any special instructions for your order in the 'Comments Box"
- Choose to be added to our "Newsletter"
- Click the "Buy" button
Order confirmations are sent to the email you used to create an account after you complete and submit your order.
Tracking info is emailed to the address you used to create an account with when your package(s) is processed.
- Watch this quick video on how to place an order with our one page checkout.
I have all my item numbers, is there a faster way to order?
Click on the search bar to enter items by their catalog number. When the item pops up, simply click add to cart (change quantity if more than one desired). After adding to cart - enter next part number in the search box.
How and where do I specify the quantity of each item I've added to my basket?
Quantity default number is one right next to the add to cart button. You can increase or decrease with the "+" or "-". If an item is out of stock a blue box will appear towards the top of the page notifying you of this.
How do I calculate shipping cost.
Select the items you wish to purchase and then go to the check out. Once at check out enter your zip code in the appropriate box and click on the view box for shipping options and costs. Various shipping options and costs will be listed. Fed EX Home delivery is usually the most cost effective and timely method of shipment. PLEASE review the options and choose what works best for you. If you do not see Fed EX as an option that means you entered an incorrect zip code.
How do I receive your catalog via mail?
Use the contact form under Customer Service at the bottom of the web page to request a catalog.
Is there an easy way to find items by brand?
Use the looking glass (search) at the top left side under our logo of each page to look up items by brand or description.
How long will items stay in my cart?
Items will be held in your cart for 2 weeks. This assumes you created a user profile.
How do I make changes to my billing information?
Login in using your email address and password. You can manage your account information by clicking the My Account button at the top of the page. All information can be edited and saved.
How do I track my package once it has shipped.
The tracking number is emailed to you when the package is processed. We ship via Fed Ex Ground and USPS. Orders are normally shipped same day next day in most cases. Should your order appear to be over due for delivery please call us at 800-826-6841 and we will track the order for you. You can also email us at [email protected] and we reply within 1 business day. Please note that orders placed late in the week may be held until the following Monday to be shipped due to perishable items on the order.
How are returns handled?
Returns must be arranged by phone with a member of our Customer Service Team. A Return Authorization number will be issued to you. Your purchase will be credited upon arrival to our facility. Product returned without a "RA" number will not be credited.
What are your Site Requirements?
All browsers for desktop, tablet, and mobile devices are adequate for browsing the Peters Gourmet Market site.
Where do I add special notes (IE: Cheese cuts, delivery instructions, birth tile information, gift card messages, etc.)?
Special Instructions may be added to your order at the final check out screen in the "Comments Box".
Can I send gifts?
We can ship gift purchases anywhere in the U.S. Simply select items and add them to your cart, proceed to checkout and fill out all necessary information. Please verify that recipient shipping info is entered correctly. You may add a card message to the Order Comments field in your Shopping Basket. Gift orders do not include wrapping.
Will I be charged sales tax?
6% sales tax will be added to non-food items shipped to locations in Michigan.
Can I order gift certificates?
We are sorry but our site does not support gift cards at this time. If you would like to send a gift card please call customer service at 1-800-826-6841 and we will assist you.
What are my payment options?
Phone, fax, and online orders may be paid with your Visa, MasterCard, Discover or American Express. In addition to bank cards, mailed orders may be paid by personal checks or money orders. There is no guarantee that the merchandise you have selected will be available by the time your order arrives to us. In this event, we will contact you for substitutions or hold a credit on your account to be applied to subsequent orders.
How do I go about canceling or updating an order?
Please contact the Customer Service Department by phone at 1-800-826-6841 or by TEXT at 616-246-5526. Have your order confirmation number ready, this would have been emailed to you after you placed your order.
What is My Tickets?
You can submit a question via My Tickets when experiencing technical or functional problems when navigating our web site. We will answer your Ticket as soon as possible, usually within one business day.
What is My Wishlist?
You can place items you would like at a later date or to save as a reminder for future ordering. You can also share your wish list with someone else as a potential gift selection they would send to you.
How do I redeem my Customer Reward points?
Follow this link to our rewards page to learn how to redeem your points.
Watch this quick video explaining our Customer Rewards Program
What are you business hours at your Retail Store?
Our Retail Location Business Hours Are: Mon - Sat 10:00 am - 7:00 pm.
How do I get to your retail store?
Our retail store is located at 4499 Ivanrest Grandville Street MI 49418. The store is in a strip mall on the west side of Ivanrest just south of Rivertown Parkway and Walgreens (across from Aldi).
Do you ship to Canada?
We are sorry but we do not ship to Canada. If you have a US physical address that you would like us to ship to we can offer service via phone orders only as this site will not accept a Canadian address.