Setting up your account:
We upgraded our web store in early 2017. You will need to set up your account information in the web store to place your first order. You can use the same email and password. A set up confirmation email will be sent to you. Order confirmations, payment confirmations, and shipping information are all sent to you by email. You can ship your orders to different address(es). Please make sure your order confirmations match your shipping destinations.
How do I search for an item?
You may search the database in a variety of ways. Categories and sub-categories in the navigation box to the top-left organize all products. You may search by brand name, description, item ID number or Country name using the search box. Simply type your search criteria and click "Search." If you find an item thats listed in the catalog but not on the web site, most likely it is out of stock, especially seasonal items will drop off the site once stock is depleted.
I have all my items numbers, is there a faster way to order?
Type the product number in the 'Search' box on the upper right of each page to order items by their catalog number. Simply click add to cart (change quantity if more than one desired). After adding to cart - enter next part number in the search box.
How and where do I specify the quantity of each item I've added to my basket?
Quantity default number is one right next to the add to cart button. You can increase or decrease with the "+" or "-". If an item is out of stock a blue box will appear towards the top of the page notifying you of this.
Is there an easy way to find items by brand?
Use the filter option on the left of the page. Depending on what category you are in, the filter option will allow you to look at just the products of a brand.
How long will items stay in my cart?
Items will be held in your cart for 2 weeks.
How do I make changes to my billing information?
Login in using your email address and password. You can manage your account information by clicking the My Account button at the top of the page. All information can be edited and saved.
What is the last day I can order and still receive my order by Christmas?
All orders for in stock product received by December 12th 2017 will be shipped to arrive before Christmas day.
How do I track my package once it has shipped.
The tracking number is emailed to you when the package is processed. We ship via Fed Ex Ground. Orders are normally shipped same day next day in most cases. Should your order appear to be over due for delivery please call us at 800-826-6841 and we will track the order for you. You can also email us at firstname.lastname@example.org and we reply within 1 business day. Please note that orders placed late in the week may be held until the following Monday to be shipped due to perishible items on the order.
How are returns handled?
Returns must be arranged by phone with a member of our Customer Service Team. A Return Authorization number will be issued to you. Your purchase will be credited upon arrival to our facility. Product returned without a "RA" number will not be credited.
What are your Site Requirements?
All browsers are adequate for browsing the Peters Gourmet Market site.
Where do I add special notes (IE: Cheese cuts, delivery instructions, birth tile information, gift card messages, etc.)?
Special Instructions may be added to your order at the final check out screen.
Can I send gifts?
We can ship gift purchases anywhere in the U.S. Simply select items and add them to your cart, proceed to checkout and fill out all necessary information. Please verify that recipient shipping info is entered correctly. You may add a card message to the Order Comments field in your Shopping Basket. Gift orders do not include wrapping.
Will I be charged sales tax?
6% sales tax will be added to non-food items shipped to locations in Michigan.
Can I order gift certificates?
We are sorry but our site does not support gift cards at this time. If you would like to send a gift card please call customer service at 1-800-826-6841 and we will assist you.
What are my payment options?
Phone, fax, and online orders may be paid with your Visa, MasterCard, Discover or American Express. In addition to bank cards, mailed orders may be paid by personal checks or money orders. There is no guarantee that the merchandise you have selected will be available by the time your order arrives to us. In this event, we will contact you for substitutions or hold a credit on your account to be applied to subsequent orders.
How do I go about canceling or updating an order?
Please contact the Customer Service Department by phone at 1-800-826-6841. Have your Internet confirmation number ready.
What is My Tickets?
You can submit a question via My Tickets when experiencing technical or functional problems when navigating our web site.
What is My Wishlist?
You can place items you would like at a later date or to save as a reminder for future ordering. You can also share your wish list with someone else as a potential gift selection they would send to you.
What are you business hours at your Retail Store?
Our Retail Location Business Hours Are: Mon - Sat 10:00 am - 8:00 pm.
How do I get to your retail store?
In September 2013 we moved our retail store to 4499 Ivanrest Grandville MI 49418. The store is in a strip mall on the west side of Ivanrest just south of Rivertown Parkway. There is a map on our home page.
Do you ship to Canada?
We are sorry but we do not ship to Canada. If you have a US physical address that you would like us to ship to we can offer service via phone orders only as this site will not accept a Canadian address.